Returns & Refunds Policy

Last updated: June 30, 2026

This Returns & Refunds Policy explains when Blorsenterprise accepts a return, how to report a problem with an order, what happens after a return is approved, and how replacements and refunds are handled. Because every item we sell is embroidered to order after purchase, our return policy applies specifically to defective, damaged, or incorrect items rather than general change-of-mind returns.

Key Return and Refund Times

Business days are Monday through Friday, excluding US federal holidays.

Why Our Policy Is Based on Made-to-Order Embroidery

Blorsenterprise is a print-on-demand embroidery apparel store. Every tee, crewneck sweatshirt, hoodie, and pair of casual shorts is embroidered to order after a customer completes a purchase. The selected garment and original stitched design are prepared specifically for that order rather than being taken from a stock of finished embroidered products.

Because of this made-to-order process, we do not accept general returns for a change of mind or when a customer decides that a correctly supplied size is not suitable. We do, however, accept eligible return requests when there is a problem with the item we supplied, including an embroidery or manufacturing defect, damage in transit, or an item that does not match what was ordered.

Eligible Return Conditions

Please contact us within 30 days of delivery if your order has one of the following eligible issues:

Defective Item

This includes an embroidery flaw or manufacturing defect. Examples may include visibly defective stitching in the embroidered design, an embroidery defect that materially affects the intended design, or a manufacturing problem with the garment itself.

Damaged in Transit

If the item arrives with damage that occurred during shipment, contact us and provide clear photographs showing the condition in which the product was received.

Wrong Item Received

A return request is eligible when the item delivered is different from the item ordered. Examples include receiving the wrong embroidery design, wrong garment color, or wrong size compared with the details shown on your order.

For each of these situations, we may use the information and photographs you provide to review the issue before giving return instructions.

Non-Eligible Situations

Because our products are embroidered to order, we do not accept returns or provide refunds for the following situations:

• You changed your mind after ordering or receiving the item.
• You selected a size when ordering and later decided that the correctly supplied size was not suitable.
• The item has been worn or washed, except where this is necessary in connection with the defect being reported.
• The request is submitted more than 30 days after delivery.

Please review your product selection, color, and size carefully before completing your purchase.

Item Condition Requirements

An item submitted for an approved return must be unworn and unwashed except for the defect or issue being reported. Please keep the item in its received condition while your request is being reviewed.

Do not continue wearing, washing, altering, or otherwise modifying an item after discovering a problem if you intend to request a return. Clear photographs of the item and the reported issue should be provided with your initial request.

How to Request a Return

To start an eligible return request, follow these steps:

1. Email us at [email protected] within 30 days of delivery.
2. Include your order number so we can identify the purchase.
3. Describe the problem clearly, including whether the item is defective, damaged in transit, or different from what you ordered.
4. Attach clear photos showing the item and the issue. For a wrong item, the photos should clearly show the relevant design, color, size, or other incorrect detail.
5. Wait for our response and return instructions before sending anything back.

Please do not mail an item to our business address or any other address without prior authorization. An unauthorized shipment may not follow the correct return process.

Our Response Time

We respond to every return and refund request within 24 to 48 hours on business days. Business days are Monday through Friday, excluding US federal holidays.

Our response will review the information you provided and, when appropriate, explain the next step. We may request additional information or photographs if they are needed to understand the reported issue.

Return Shipping for Approved Returns

If your return is approved, we will send you return instructions by email and cover the return shipping cost. Please follow the provided instructions so the item can be properly received and associated with your request.

Do not send a return without authorization. Our business mailing address, 825 EASTERN BYPASS, RICHMOND, KY 40475, US, is not a retail store, and returns must not be sent there unless our return instructions specifically authorize you to do so.

Inspection and Return Processing

After we receive an approved returned item, return processing and inspection take 3 to 5 business days. During this period, we review the returned product in connection with the issue reported in your request.

After the return has been processed, we will proceed with the approved resolution. Depending on your choice, that resolution will be either a free replacement or a refund.

Replacement or Refund

For an approved eligible claim, you may choose between:

• A free replacement for the eligible defective, damaged, or incorrect item; or
• A refund issued according to the refund method and timeline described below.

Let us know which option you prefer when we communicate with you about your approved request.

Refund Method and Processing Time

All purchases from Blorsenterprise are paid through PayPal. When a refund is approved, it is issued to the original PayPal payment used for the order.

Approved refunds are issued within 5 to 7 business days after approval. Once the refund has been issued, PayPal may take a few additional days to display the credit. The time it takes for the credit to appear after we issue it is part of PayPal's payment processing and may therefore extend beyond our 5-to-7-business-day refund processing period.

For more information about how payments are handled, please review our Payment Information page.

Order Cancellations and Changes

If you need to request a cancellation or change after placing an order, email [email protected] as soon as possible and include your order number and the change you are requesting.

Every item is embroidered to order after purchase. Because production can begin as the order moves through processing, we cannot guarantee that a cancellation or change will be possible once production has started. We will review your request based on the status of the order when we receive it.

Our standard processing and handling time is 3 business days. Additional information about processing and delivery is available in our Shipping Policy.

Lost or Stolen Packages

If your tracking information shows an unusual delay, a package appears to be lost, or tracking indicates that the package was delivered but you cannot locate it, contact us at [email protected]. Include your order number and relevant tracking information so we can review the situation.

A package that appears lost or stolen is different from a product return because there may be no item available to return. We will review the shipment information and the circumstances reported to us. For more information about tracking and shipping issues, please see our Shipping Policy.

Contact Us

If you have questions about an eligible return, replacement, refund, or an issue with an item you received, contact Blorsenterprise by email at [email protected]. Customer support is available by email only; we do not provide phone or live chat support.

We respond within 24 to 48 hours on business days during our support hours: Monday – Friday, 9:00 AM – 5:00 PM EST. When contacting us about an order, please include your order number and the details needed to understand your request.

Business mailing address: 825 EASTERN BYPASS, RICHMOND, KY 40475, US. This address is not a retail store. Do not send returns to this address without prior authorization and return instructions from us.

You can also review our Contact Us page for support information or our Shipping Policy for processing, tracking, and delivery information.